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The model number is not the appliance name eg LG 471L top mount fridge. The model number is a more cryptic string of characters specific to each model (in this eg the model is GT-L481PDC).
The model number can be found on the compliance plate. A compliance plate is a small metal plate attached to all appliances which states the model of the machine, and usually the power ratings and any design standards to which it complies. An example is shown below.
The compliance plate can be located in a number of locations on the appliance. They are often inside the door frame, (top, sides or bottom), sometimes on the rear of the unit, or on the side on the appliance.
If you are unsure of the information on the compliance plate, we suggest you take a photo of the compliance plate and email to us for assistance.